Delivery&Returns

Delivery

We process and ship all orders within 2-5 business days after receiving payment. Each personalized keychain is custom-made, so please allow time for production before shipping.

Shipping Options:

Express shipping in EU – 2-5 business days

Shipping times may vary depending on your location and local postal services.

Once your order has been shipped, you will receive a confirmation email.

Returns & Refunds

Since all keychains are custom-made, we do not accept returns unless the item is defective or incorrect. If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the issue.

Refunds & Replacements:

Defective or incorrect product – We will replace the item or offer a full refund.

Lost packages – If your order has not arrived within 30 days, please contact us for assistance.

Customer errors (wrong text, wrong design selection) – We cannot offer refunds or replacements for mistakes made during ordering. Please double-check your customization before placing an order.

For any issues, reach out to us at [your email/contact form] with your order number and details.

Order Modifications & Cancellations

You can modify or cancel your order within 12 hours of placing it. Once production has started, we cannot make changes.

Thank you for choosing bestkeyring.com! If you have any questions, feel free to contact our support team.